Shipping policy

The Mark of Intent: Our Shipping Philosophy

At Thomas Hugo, we prioritise an intentional, meticulous process over mass-market speed. Every garment in our collection is crafted specifically for you upon order, ensuring we maintain our commitment to quality and minimal waste.

Craftsmanship & Production Please allow 3 to 7 business days for the craftsmanship and production of your order. You will receive a notification as soon as your piece has passed quality control and is ready for dispatch.

Regional Delivery Estimates We currently serve the New Zealand and Australian markets with a premium regional experience. Following production, estimated delivery times are:

• Australia: 2 to 5 business days.

• New Zealand: 9 to 11 business days.

Please note: These are estimates provided by our logistics partners and may vary based on local carrier capacity and customs processing.

Title & Risk Responsibility for the goods passes to the customer once the item has been handed to the carrier. We recommend providing a secure delivery address to ensure your collection arrives safely.